There are certain businesses who wouldn't benefit from having an after-hours answering service answer their after-hour calls. For example, a market wouldn't have a need for it, since callers would likely only be calling to find out information on merchandise and prices. However, there are also many other types of businesses that could really benefit from having an after-hours answering service pick up their calls for them. You can learn more about how this service works and what types of businesses could benefit from having the service answer their after-hours phone calls by reading below.
What does an after-hours answering service do?
An after-hours answering service will pick up your after hours calls that are placed to your company's number. The call service will answer using your company's name in the greeting. They can then take messages that they will send to you for you to call back in the order you choose. However, another very important thing they do is to screen the calls that come in and determine which ones are urgent enough to pass on to you immediately, so you can call the callers back if you deem the call was regarding an urgent manner. This does two main things for you. The first thing it does is make sure you aren't wasting your time off answering calls that aren't really urgent. The second thing it does is makes sure that emergencies aren't ignored.
What types of businesses can benefit the most from this service?
Medical practices — All types of medical practices should have an after-hours answering service. This way, the medical professionals, such as doctors, dentists, and optometrists will know that their patients are going to be able to get a message through to them if their medical services are really needed. Just one example of how important this can be can be seen if a patient of an OBGYN went into labor. The patient will be able to have the message conveyed to the doctor that they are in labor and going to the hospital.
This lets the doctor know they need to make sure they are there in time to deliver the baby. Or, the doctor can call the frantic patient back and tell them to wait until their contractions are closer together and not to bother going to the hospital any sooner because it will still be a long time before the baby is even close to delivering.
Veterinarian clinics — Veterinarian offices should also have an after-hours call service answering for them for the same reasons listed above, but with regards to animals instead of human patients.
Home service companies — Companies like plumbing or electrical companies may want to have an after-hours call service answering their phone calls, so they can get out to a customers house if they are truly dealing with an emergency that can't be put off until regular business hours.
Contact a company that offers after-hour call answering for more info.